{"id":4508,"date":"2022-10-02T06:50:03","date_gmt":"2022-10-02T10:50:03","guid":{"rendered":"https:\/\/unissonconferences.com\/?post_type=conference&#038;p=4508"},"modified":"2023-01-04T10:58:19","modified_gmt":"2023-01-04T15:58:19","slug":"the-wow-effect-in-customer-service-jasmin-bergeron","status":"publish","type":"conference","link":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/","title":{"rendered":"The WOW Effect in Customer Service"},"content":{"rendered":"<p>The quality of service is the element that can most distinguish your organization!<\/p> <p>In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important difference. Forging&nbsp;<strong>high-value relationships<\/strong>&nbsp;is challenging, because&nbsp;<strong>everyone is unique<\/strong>. The keynote \u201cThe WOW Effect in Customer Service\u201d was developed in this perspective. The objective is to improve your interpersonal skills, in order to increase the&nbsp;<strong>satisfaction<\/strong>&nbsp;and&nbsp;<strong>loyalty<\/strong>&nbsp;of your customers!<\/p> <p>This conference\u2014based on practice and interaction\u2014provides guidelines, tips and testimonials interlaced with humour and aimed at producing&nbsp;<strong>a remarkable service quality experience<\/strong>. It was designed in cooperation with multiple organizations that stand out for their excellent service. Content and tips will be tailored to your needs and expectations, ensuring a&nbsp;<strong>highly rewarding experience<\/strong>. This keynote features practical, useful and innovative tools for improving the service you deliver!<\/p>  <h4 class=\"wp-block-heading\">PRESENTATION OUTLINE<\/h4>   <h3 class=\"wp-block-heading\">Importance of the WOW Effect!<\/h3>  <ul> <li>Benefits of the WOW effect<\/li> <li>People and organizations that generate WOW in customer service<\/li> <li>Advantages of excellent service<\/li> <li>Making someone enjoy a memorable experience<\/li> <li>Bolstering your credibility and people\u2019s trust in you<\/li> <\/ul>  <h3 class=\"wp-block-heading\">Service quality guidelines<\/h3>  <ul> <li>Managing people\u2019s expectations means managing satisfaction<\/li> <li>Birds of a feather flock together. Are you a chameleon?<\/li> <li>We occasionally please others when we speak; we almost always do when we show interest in them<\/li> <li>Your attitude, more than your aptitudes, will determine your altitude!<\/li> <\/ul>  <h3 class=\"wp-block-heading\">Masters\u2019 profile in service quality<\/h3>  <ul> <li>Results of a study on customer service.<\/li> <li>Best strategies for organizations<\/li> <li>Service quality and technology<\/li> <li>Turning complaints into opportun<\/li> <\/ul>  <h3 class=\"wp-block-heading\">Tips to success<\/h3>  <ul> <li>Useful techniques for responding to complaints tactfully<\/li> <li>Strategies for enhancing pleasure in helping people<\/li> <li>For results others don\u2019t get, do things others don\u2019t do<\/li> <li>The first steps to practice what you have learned and WOW your clients after the presentation<\/li> <\/ul> ","protected":false},"excerpt":{"rendered":"<p>The quality of service is the element that can most distinguish your organization! In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important difference. Forging&nbsp;high-value relationships&nbsp;is challenging, because&nbsp;everyone is unique. The keynote \u201cThe WOW Effect in Customer Service\u201d [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":4509,"parent":0,"menu_order":4,"template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"tags":[],"class_list":["post-4508","conference","type-conference","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Keynote: The WOW Effect in Customer Service - Unisson Conf\u00e9rence<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The WOW Effect in Customer Service\" \/>\n<meta property=\"og:description\" content=\"The quality of service is the element that can most distinguish your organization! In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important difference. Forging&nbsp;high-value relationships&nbsp;is challenging, because&nbsp;everyone is unique. The keynote \u201cThe WOW Effect in Customer Service\u201d [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/\" \/>\n<meta property=\"og:site_name\" content=\"Unisson Conf\u00e9rence\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/unissonconferences\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-04T15:58:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/unissonconferences.com\/wp-content\/uploads\/2023\/01\/The-WOW-Effect-in-Customer-Service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"880\" \/>\n\t<meta property=\"og:image:height\" content=\"429\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/\",\"url\":\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/\",\"name\":\"Keynote: The WOW Effect in Customer Service - Unisson Conf\u00e9rence\",\"isPartOf\":{\"@id\":\"https:\/\/unissonconferences.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/unissonconferences.com\/wp-content\/uploads\/2023\/01\/The-WOW-Effect-in-Customer-Service.jpg\",\"datePublished\":\"2022-10-02T10:50:03+00:00\",\"dateModified\":\"2023-01-04T15:58:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#primaryimage\",\"url\":\"https:\/\/unissonconferences.com\/wp-content\/uploads\/2023\/01\/The-WOW-Effect-in-Customer-Service.jpg\",\"contentUrl\":\"https:\/\/unissonconferences.com\/wp-content\/uploads\/2023\/01\/The-WOW-Effect-in-Customer-Service.jpg\",\"width\":880,\"height\":429,\"caption\":\"The WOW Effect in Customer Service\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/unissonconferences.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The WOW Effect in Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/unissonconferences.com\/en\/#website\",\"url\":\"https:\/\/unissonconferences.com\/en\/\",\"name\":\"Unisson Conf\u00e9rences\",\"description\":\"L&#039;\u00e9lite de la conf\u00e9rence\",\"publisher\":{\"@id\":\"https:\/\/unissonconferences.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/unissonconferences.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/unissonconferences.com\/en\/#organization\",\"name\":\"Unisson Conf\u00e9rences\",\"url\":\"https:\/\/unissonconferences.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/unissonconferences.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/unissonconferences.com\/wp-content\/uploads\/2024\/12\/cropped-favicon-unisson-96px-1.png\",\"contentUrl\":\"https:\/\/unissonconferences.com\/wp-content\/uploads\/2024\/12\/cropped-favicon-unisson-96px-1.png\",\"width\":512,\"height\":512,\"caption\":\"Unisson Conf\u00e9rences\"},\"image\":{\"@id\":\"https:\/\/unissonconferences.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/unissonconferences\/\",\"https:\/\/www.linkedin.com\/company\/unisson-l-lite-de-la-confrence\/\"],\"description\":\"Unisson, c\u2019est d\u2019abord et avant tout l\u2019id\u00e9e d\u2019une passionn\u00e9e qui a suivi sa passion des conf\u00e9renciers pour cr\u00e9er Unisson! Nous sommes une grande famille, le nom de l\u2019agence le repr\u00e9sente bien\u2026 nous sommes \u00e0 l\u2019Unisson. Tous nos conf\u00e9renciers partagent les m\u00eames valeurs de c\u0153ur, d\u2019authenticit\u00e9 et de contribution!\",\"email\":\"info@unissonconferences.com\",\"telephone\":\"+15148323322\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"1\",\"maxValue\":\"10\"},\"publishingPrinciples\":\"https:\/\/unissonconferences.com\/a-propos\/\",\"actionableFeedbackPolicy\":\"https:\/\/unissonconferences.com\/politique-sur-les-cookies-et-la-confidentialite\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Keynote: The WOW Effect in Customer Service - Unisson Conf\u00e9rence","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/","og_locale":"en_US","og_type":"article","og_title":"The WOW Effect in Customer Service","og_description":"The quality of service is the element that can most distinguish your organization! In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important difference. Forging&nbsp;high-value relationships&nbsp;is challenging, because&nbsp;everyone is unique. The keynote \u201cThe WOW Effect in Customer Service\u201d [&hellip;]","og_url":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/","og_site_name":"Unisson Conf\u00e9rence","article_publisher":"https:\/\/www.facebook.com\/unissonconferences\/","article_modified_time":"2023-01-04T15:58:19+00:00","og_image":[{"width":880,"height":429,"url":"https:\/\/unissonconferences.com\/wp-content\/uploads\/2023\/01\/The-WOW-Effect-in-Customer-Service.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/","url":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/","name":"Keynote: The WOW Effect in Customer Service - Unisson Conf\u00e9rence","isPartOf":{"@id":"https:\/\/unissonconferences.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#primaryimage"},"image":{"@id":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#primaryimage"},"thumbnailUrl":"https:\/\/unissonconferences.com\/wp-content\/uploads\/2023\/01\/The-WOW-Effect-in-Customer-Service.jpg","datePublished":"2022-10-02T10:50:03+00:00","dateModified":"2023-01-04T15:58:19+00:00","breadcrumb":{"@id":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#primaryimage","url":"https:\/\/unissonconferences.com\/wp-content\/uploads\/2023\/01\/The-WOW-Effect-in-Customer-Service.jpg","contentUrl":"https:\/\/unissonconferences.com\/wp-content\/uploads\/2023\/01\/The-WOW-Effect-in-Customer-Service.jpg","width":880,"height":429,"caption":"The WOW Effect in Customer Service"},{"@type":"BreadcrumbList","@id":"https:\/\/unissonconferences.com\/en\/keynotes\/the-wow-effect-in-customer-service-jasmin-bergeron\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/unissonconferences.com\/en\/"},{"@type":"ListItem","position":2,"name":"The WOW Effect in Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/unissonconferences.com\/en\/#website","url":"https:\/\/unissonconferences.com\/en\/","name":"Unisson Conf\u00e9rences","description":"L&#039;\u00e9lite de la conf\u00e9rence","publisher":{"@id":"https:\/\/unissonconferences.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/unissonconferences.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/unissonconferences.com\/en\/#organization","name":"Unisson Conf\u00e9rences","url":"https:\/\/unissonconferences.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/unissonconferences.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/unissonconferences.com\/wp-content\/uploads\/2024\/12\/cropped-favicon-unisson-96px-1.png","contentUrl":"https:\/\/unissonconferences.com\/wp-content\/uploads\/2024\/12\/cropped-favicon-unisson-96px-1.png","width":512,"height":512,"caption":"Unisson Conf\u00e9rences"},"image":{"@id":"https:\/\/unissonconferences.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/unissonconferences\/","https:\/\/www.linkedin.com\/company\/unisson-l-lite-de-la-confrence\/"],"description":"Unisson, c\u2019est d\u2019abord et avant tout l\u2019id\u00e9e d\u2019une passionn\u00e9e qui a suivi sa passion des conf\u00e9renciers pour cr\u00e9er Unisson! Nous sommes une grande famille, le nom de l\u2019agence le repr\u00e9sente bien\u2026 nous sommes \u00e0 l\u2019Unisson. Tous nos conf\u00e9renciers partagent les m\u00eames valeurs de c\u0153ur, d\u2019authenticit\u00e9 et de contribution!","email":"info@unissonconferences.com","telephone":"+15148323322","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1","maxValue":"10"},"publishingPrinciples":"https:\/\/unissonconferences.com\/a-propos\/","actionableFeedbackPolicy":"https:\/\/unissonconferences.com\/politique-sur-les-cookies-et-la-confidentialite\/"}]}},"_links":{"self":[{"href":"https:\/\/unissonconferences.com\/en\/wp-json\/wp\/v2\/conference\/4508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unissonconferences.com\/en\/wp-json\/wp\/v2\/conference"}],"about":[{"href":"https:\/\/unissonconferences.com\/en\/wp-json\/wp\/v2\/types\/conference"}],"author":[{"embeddable":true,"href":"https:\/\/unissonconferences.com\/en\/wp-json\/wp\/v2\/users\/8"}],"version-history":[{"count":0,"href":"https:\/\/unissonconferences.com\/en\/wp-json\/wp\/v2\/conference\/4508\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/unissonconferences.com\/en\/wp-json\/wp\/v2\/media\/4509"}],"wp:attachment":[{"href":"https:\/\/unissonconferences.com\/en\/wp-json\/wp\/v2\/media?parent=4508"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/unissonconferences.com\/en\/wp-json\/wp\/v2\/tags?post=4508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}