Customer experience in a changing economy
In a world where customers have more and more choices between one product/service and another, the art of delivering a MEMORABLE ! customer experience has become the most powerful differentiator you can develop within your teams.
Having had the opportunity to collaborate with many of the best organizations in the world and having led his own company for more than 20 years, in this inspiring talk Martin shares the best keys to developing a MEMORABLE culture in your organization.
You will discover, among other things :
- What a MEMORABLE mindset is;
- What a moment of truth is in today’s economy and why it is important to properly define it in order to be MEMORABLE !
- How to generate MEMORABLE moments through repetition and how to multiply them;
- How to build a MEMORABLE customer experience.
